Livraison Gratuite.

Return and Refund Policy

Return

1.Return application must be submitted within 14 days from the date of receipt of the package. If exceeds 14 days we will not be able to accept your request.

2. After receiving your Return & Exchange application, our customer service will contact you within 24h. Please check and reply e-mail timely. If there is no reply within 7 days, Return & Exchange Application will be closed automatically and unable to continue return process.

3. Products with custom made are unavailable for return.

4.Please make sure return of goods must be unused, unwashed, unmodified, with tags and packaging. Accessories must be returned together.

5. Return address isn't the company address on HOHOSHOES website. Our customer service will provide you a return address after return authorized.

6. After receiving the return address, please return the parcel within 7 days and inform us of the return logistics number. Otherwise, the Return & Exchange Application will be automatically closed and unable to continue return process.

7. Please use Post Office when returning goods. If we fail to receive return parcel for returning through other carriers, buyer needs to undertake the loss.

8. Return and reship cost is on buyer, freight collect isn't acceptable.

9. We shall charge 15% restocking fee on each returning merchandise, the corresponding freight amount should be deducted at the same time.

Other notes: 
1. Since it is a manual measurement, the physical size may be slightly different from the size chart.
2. Due to the shooting light and the screen setting, physical color may be slightly different from picture online.
3. Please notice some products may have odor, fading, spinning and wrinkle due to the feature of material, it is not a quality problem.
4. There may be a little stain in the production process of the product, which does not affect the use of the product.
5. Accessories, colors, patterns, product details and so on may be slightly different from the pictures online due to different production batches.

Cancellation

If you cancel within 24 hours after payment, we will give you a full refund. If it has been more than 24 hours, we will charge a cancellation fee of 50%.

Refunds (if applicable)

Refund will be issued ASAP after return items arrived and inspected, as it’s manual steps, there maybe a delay, but generally will be returned to your original card of the payment within 7 business days(It depend on your issuing bank handling efficient).

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then check with your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at newsletter@hohoshoes.com